Time is of the essence

 CQR’s exclusive agent in Sofia, was recently commissioned to ship 100 urgent packages of automotive parts in just 10 days. Each parcel had to be delivered from Bulgaria to London and from Germany to London in just 9 hours

The delay of even one package would have caused hundreds of thousands euros loss to their client. In order to meet the short deadline, the team was available around the clock picking up the packages from their factory even; yes, even during the night.

The team was very flexible and used different solutions in order to deliver the shipments on time – on board courier, charter flights, next flight out emergency service, prepaid capacity of the airlines, dedicated couriers for pick-ups and deliveries, exclusive support of ground handling agents to ensure handling during the night, etc. Thanks to their good business relations with the carriers and the airlines, as well as their proven record in the three point traffic, none of the shipments was delayed.

“The client was satisfied by our services and we managed to establish good long term business relations with him,” said Adriana Damianova, Director Business Development, she continued, “we would invite any members with urgent cargo who are looking for a reliable partner who is attentive to details and will deliver in a timely manner, to get in touch with us. Due to our experience and knowhow, we can support you with solutions for triangle shipments also. We are available 24/7 and will find the best solution for you because we just take it personally.”

Horsing around

90% of the outbound horse shipments in Thailand and 60% of the inbound ones are handled by CQR Bangkok

During the year 2013, Trans Air Cargo organised the shipping of around 200 horses between Bangkok and Europe/USA and also within Asia.

Their latest horse shipment was in January this year and consisted of 3 horses being shipped from Bangkok to France via Luxembourg on CV. The customer was the Chairman of the Endurance Horse Riding Club Thailand who was going to attend a competition in France.

The team loaded the horses into a soft-floor horse box and provided feed and water during transportation. “We have many years of experience in handling horse shipments, and the continued customer satisfaction is helping to build our reputation and now the challenge is increasing our customer base,” explained Kantorn, Overseas and Projects Manager.

No flapping here

CQR London are quite the experts when it comes to shipping animals

Their portfolio includes ‘regular’ animals, cats, dogs and snakes but also some more unusual ones. On one occasion, the team were asked to ship a consignment of pure line poultry Hatching Eggs to Australia, which was originally stopped by UK Customs who couldn’t believe the value of the shipment, £2,000,000!.

Another of their more unusual requests was to send 2 Peregrine Falcons to Doha; this bird is a most treasured creature in the Middle East.
“The exporter had no previous experience of exporting so we arranged suitable IATA transport boxes for the birds. We also arranged the export paperwork including CITES, booked with Qatar Airways, notifying the UK Vets office and giving the shipper a step by step instruction sheet how to proceed,” explained Dennis O’Driscoll, Brooklands Managing Director.
However, despite the teams careful planning, the shipper ignored all their instructions and just delivered the birds to the airline requiring one of their staff to have to make a mad dash to Heathrow (57 km) to take care of the customs and CITES procedures so the Falcons could be cleared to depart on the booked flight.
“A few months later the same shipper contacted us to say the consignment to Doha went so well he would like us to arrange 5 Falcons for Dubai which we shipped using British Airways,” continued Dennis, “Thankfully there was no repeat of the ‘excitement’ of the first consignment.”