International Freight Shipping S.A.C. is a comprehensive logistics solution provider based out of Peru. With its high-quality consultancy, project cargo, integrated logistics and NVOCC cargo consolidation services, IFS International has established a name for itself in both the domestic and international freight market.
In an interview, Yovanna Llerena, Managing Director at IFS International, reveals to us their private mantra and the secret to their success.
Q: What motivated you to enter the freight forwarding industry? How long have you been associated with IFS International?
A: The freight industry always appeared to be an area of immense potential to me. Right after finishing college, I became sure this was where I had to find my career path!
I established IFS 12 years ago and I have never looked back!
Q: How do you think IFS International is different from other freight companies in Peru?
A: I think what distinguishes us from other freight companies in Peru, is the fact that we offer high-quality consultancy, paired with excellent logistics services. We also exploit technology to the utmost and are always on the lookout for novel innovations.
Q: What kind of shipment does your company mostly handle?
A: While we handle all kinds of shipments, IFS has carved a niche for itself in dealing with LCL and Project cargo.
Q: How important do you think the value of “trust” is for your organization? How do you ensure IFS lives up to the trust your clients place in you?
A: At IFS, we put a lot of emphasis on the “human” factor, which means we don’t see our clients as customers with needs to be met but as people who place their “trust” in us. It then becomes imperative for us to live up to that trust.
All the staff at IFS work with immense “co-operation” to keep this trust intact and that is why we have a 24/7 working environment, where a client can get in touch with our staff at any time
Q: How do you ensure that quality is maintained in all services provided by IFS International?
A: To ensure maximum quality control, we keep our infrastructure equipped with the most up-to-date communication system. This aids us in exercising maximum control over all procedures, while also helping us to provide excellent customer service.
Q: Your website claims that IFS employs stringent security policies. Can you elaborate more on this and also explain why this is so important?
A: The Latin American freight market has a complex structure and plenty of room for loopholes in security.
We need efficient security policies to be able to provide high-quality yet extremely secure services. For this reason, we keep our security policies up-to-date at all times, while also performing regular internal audits. Our BASC certification also assists a lot in this regard.
With such fool-proof security and quality control policies, IFS International is guaranteed to climb higher up the ladder of success. But what is sure to keep them gaining maximum mileage in the race for better business, is their devotion to their customers who, for them, aren’t just people but, as Yovanna Llerena puts it, people who place their “trust” in IFS International!
Ms Yovanna Llerena