Their streamlined rate requests are designed to enhance speed, transparency, and convenience for global clients and partners

Sev Stante, Conqueror member in Venice and Genoa, Italy, has implemented a dual-desk quoting system designed to speed up response times and improve communication with partners across the network. With many agents opting to connect via WhatsApp, the Sev Stante team has embraced this platform as a fast and effective way to gather initial shipment information and streamline follow-up communications.

 

Although WhatsApp provides an immediate way to initiate contact, Sev Stante emphasizes that official quote requests are processed via email through their two dedicated desks, ensuring a structured, efficient approach during regular business hours.

To quote Andrea Visone, General Manager of Sev Stante, “By combining traditional email workflows with real-time messaging apps, we are ensuring that our clients and partners receive prompt and efficient service. This hybrid approach to communication highlights SEV Stante’s ongoing commitment to improving customer satisfaction and supporting freight forwarding operations across the network.”

Congratulations to Sev Stante for their ongoing efforts to strengthen communication!