Their streamlined rate requests are designed to enhance speed, transparency, and convenience for global clients and partners
Sev Stante, Conqueror member in Venice and Genoa, Italy, has implemented a dual-desk quoting system designed to speed up response times and improve communication with partners across the network. With many agents opting to connect via WhatsApp, the Sev Stante team has embraced this platform as a fast and effective way to gather initial shipment information and streamline follow-up communications.
Dedicated quotation desks by Conqueror Venice/Genoa
Although WhatsApp provides an immediate way to initiate contact, Sev Stante emphasizes that official quote requests are processed via email through their two dedicated desks, ensuring a structured, efficient approach during regular business hours.
To quote Andrea Visone, General Manager of Sev Stante, “By combining traditional email workflows with real-time messaging apps, we are ensuring that our clients and partners receive prompt and efficient service. This hybrid approach to communication highlights SEV Stante’s ongoing commitment to improving customer satisfaction and supporting freight forwarding operations across the network.”
Congratulations to Sev Stante for their ongoing efforts to strengthen communication!
This innovative tool that enables the delivery of highly personalized services will improve the business operations of Conqueror members
Conqueror’s online freight rate management platform FreightViewer now comes with advanced data analysis capability designed to revolutionize the way members manage and segment information. The key features of the new data analysis tool includes route analysis, air and shipping line statistics, import and export data and customer feedback analysis.
Route analysis identifies the most frequently requested routes, focusing on the ports and airports that are most often quoted by customers and partners. This insight ensures that the members concentrate on the routes that matter the most, optimizing their resources and efforts to align with customer demand. Air and Shipping Line Statistics involve analyzing data related to various air and shipping lines. Additionally, it helps in identifying preferred carriers and service providers, enabling agents to select the most cost-effective shippers to upload to the platform.
Conqueror’s Freight Rate Management Platform
Click the image above to watch the video on FreightViewer
Import and export data analysis monitors changes in import and export volumes over different periods. This information is crucial for adjusting online offerings according to seasonal trends and market demands. Lastly, Customer Feedback Analysis segments client feedback data into groups based on the status of quotations—whether accepted, declined, or pending. This helps refine the approach to quotations, improving customer satisfaction and helping members better understand and meet client expectations.
This data analysis offers members a comprehensive understanding of business activities, facilitating the creation of customized online forms for uploading rates. Furthermore, the insights derived from the data generated within FreightViewer will enable enhanced personalization, optimizing the user experience and operational efficiency.
Additionally, this analysis increases cost-effectiveness by focusing on the aspects of business that are most aligned with the company’s objectives and provide the best value. By understanding the frequently utilized routes, carriers, and services, members can allocate resources more efficiently and make informed decisions that enhance profitability.
Optimizing operations is another key benefit. By reducing internal tasks members can streamline their processes and improve overall productivity. This means less time and effort spent on redundant tasks and more focus on activities that directly contribute to their business growth.
This new features in FreightViewer helps members to grow their business, continuously providing valuable insights and enabling them to offer a more personalized, efficient, and cost-effective service to their customers.
If you’d like to know more about this new feature or FreightViewer, schedule your demonstration through this link.
Expand your businesses, reduce costs and risks, and compete on more equal terms against the largest international companies
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