Quick decision-making, last-minute changes in plans, and the ability to adapt to challenging situations are some of the must-have skills for freight forwarders. Additionally, ensuring complete client satisfaction is yet another factor that freight forwarders need to concentrate upon. They need to come up with a carefully thought-out strategy to keep up with their client expectations. Most of the big names in the industry are resorting to digitization for more effective operations and better client servicing. In this situation, the small and mid-sized logistics companies also need to embrace digitization to compete with the industry leaders and better cope with the effects of the pandemic.
Implementation of digitization also increases operational efficiency and has a positive impact on the ROI. However, technological innovations require substantial investments towards building a proper IT infrastructure and training of the staff. This is why freight forwarders need to become a part of a leading logistics network that can provide you with a digital platform to start the technological transformation. One of the largest exclusive international logistics networks, Conqueror Freight Network provides the members with one of the best freight management software that comes with several advantages. It greatly simplifies your everyday office tasks and allows for better client servicing by letting you send an instant accurate quotation within a minutes’ time.
A bit about Conqueror’s Freight Management Software- FreightViewer
In other words, FreightViewer is a state-of-the-art freight rate management software that helps to strengthen the digital infrastructure of the network members. It takes them one step ahead in the process of digitization. This is a free and member-exclusive tool that automates the sales process, enhances visibility, and enhances the client experience. Most importantly it provides the members with a standardized platform for sending/requesting quotations, sharing documents, and even exchanging freight rates with partners who don’t belong to the network.
In today’s blog, we are going to discuss several new features of this freight management software and how it will help forwarders in this new digital era.
How FreightViewer can help independent freight forwarders?
Automated quote generation process
FreightViewer allows you to create a digital back office. You can upload your rates on this platform so as to generate a quote within seconds, and compare rates with different carriers. Moreover, it also allows you to filter the rates under several attributes to obtain the most accurate quotation. Uploading quotes into the system not only speeds up the quote-generating process but also creates an online showcase of your rates for your clients and partners. In other words, it provides an easy-to-use webpage that can be accessed by your clients/partners 24×7.
Upload FOB charges
By charging your FOB costs into FreightViewer you are selling them directly to partners and customers. Your rates can be easily accessed by all clients and partners except for those companies in your country. This allows you to manage all your quote requests efficiently and provide instant responses to improve your customer experience. These rates will be also instantly available for those partners requesting FOB charges in your territory.
Personalized profit margins
FreightViewer also allows you to add a profit margin that is automatically calculated by the system. Personalizing instant quotes is required in most logistics operations. Not all transactions involve the same profit, therefore, FreightViewer enables you to add a customized markup to the rate. This profit can be modified at any point in the process which means that you are able to adjust the cost according to the circumstances, the customer, and the shipment.
Shipco LCL rates
Conqueror Freight Network has recently partnered with Shipco Consolidator, one of the world’s leading neutral NVOCC. This allows Conqueror members to directly access the LCL rates from FreightViewer. The immediacy offered by our freight management software allows users to quote within seconds. They will not only be able to share their own rates but even the rates from an external provider. This is surely a very important step that enables freight forwarders to offer different options to customers within the least possible time.
Flexibility in operations is one of the must-have qualities for entrepreneurs in this industry. Independent freight forwarders need to rely on a platform that enables them to amend costs, data, origin, or destination points quickly and easily. We created our freight management software in such a way that changes can be introduced at any stage. In case you want to introduce a better offer, modify the profit margin, or add new charges, the system will recalculate the final cost in a few seconds. Your quotation will be ready to be sent to the customer instantly.
Quick quote generation is crucial in the present competitive market. Nevertheless, speed in the manual quote generation process often leads to inaccuracies that translate to a lack of professionalism. Therefore, it is important to utilize the best freight and logistics tools to calculate your rate, FOB charges, profit margin, and surcharges. FreightViewer has been designed by industry experts to give you the ultimate accuracy in calculation combined with instant customizable services.
Personalized quoting website
Digitization in the logistics industry requires you to become an online freight forwarder. One crucial element in this regard is to have a personalized website where your clients can log in to send you a quote request. All quotations sent through this website will immediately reach the freight forwarder who will complete the quote. Furthermore, all this information is instantly shared with your customers through the website. Therefore, FreightViewer is an important step-forward towards enhanced transparency in operations. This transparency is always appreciated by your customers and partners.
Easy exchange of documents
Sharing shipping documents through email had so far been the only option for freight forwarders. However, attaching hundreds of documents to emails can be a tedious process that is often disorganized. FreightViewer allows you to attach documents with the corresponding quotations. Additionally, you will be able to share all required documents with partners and clients or vice versa.
Customers follow up
One very tricky problem faced by forwarders is the problem of following up with customers who don’t send you a reply after receiving the quotation. This obviously results in a substantial loss of profits. Your client’s feedback is important even if it’s not a favourable response. This is why FreightViewer gives you the option of following up with your customers. In other words, it allows you to know which areas in your operations need improvement.
All quotations sent through FreightViewer include a link for the clients. Clicking this link your customers will be able to write down their feedback. Most importantly it allows you to find out the number of visits by clients and the time when the quotation was visited. Therefore you will be able to call those customers who checked your quote but didn’t reply.
Send quotes to external members
We fully understand that it takes years of effort to create a profitable long-term partnership. Even though our network is the safest environment to carry on your business, there are often times when you need to collaborate with partners from outside the network. FreightViewer allows you to send quotations to external companies through an interactive link. Therefore, you can now store all quotations in a unique platform, either from network members or external companies.
Using logistics software requires training on part of the members. Without adequate training and support, you will not be able to implement digitization in your daily work processes. Conqueror has a skilled IT team whose job is to train the users. Moreover, you can also help us by sending you feedback and suggestions to help us develop useful features inside the platform.
Conqueror is the first international freight forwarding network to launch instant quoting ability for its members. Only our members get to use this free and exclusive platform. Its main goal is to digitize one of the most important office tasks viz quote generation. It helps the small and mid-sized logistics companies to adapt to one of the biggest changes that are happening in the industry i.e. digitization. Our freight management software is helping logistics companies to take the first step in the path of digitization.