Interview with CQR Bangkok

Trans Air Cargo, CQR Bangkok, was founded back in 1979 by Mr Keree Chaichanavong (Managing Director) and Mr Siri Vorapongsathorn (General Manager). Recently, TAC’s Overseas and Projects Manager, Kantorn Lertchirakarn, told us about the company’s success and some of the more unusual shipments that they regularly handle.

Q. TAC has been ranked in the top 5 freight forwarders in Thailand for the past 15 years, which is very impressive! How have you maintained this position so consistently?

A. We deal with all market sectors and handle all kinds of different products. Our team understands that every single shipment, regardless of size, is crucial to the company’s survival. It is as important for us to protect and keep our existing partners, as it is for us to find new ones.

Q. You used the word ‘partner’ there to describe your clients. What do you mean by that and how is the idea of them being ‘partners’ manifested in the approach you and your team take when dealing with customers?

A. It’s vital that we all bear in mind that each and every customer is a business partner. We want to build lasting relationships and create customer confidence, so we show a willingness to serve and assist in whatever way we can. The growth and success of their businesses are crucial to us because without them, we cannot grow and succeed.

Q. TAC specialises in the handling of some of the more unusual shipments out there. Could you tell us a little about those?

A. TAC specialises in handling live animals, perishables, frozen food and automobiles. We have also shipped filming equipment to the sets of some major blockbusters including James Bond, Rambo, Alexander, The Beach and Stealth.

Q. What would be your most memorable shipment?

A. Well, live animal shipments are always fairly memorable! Over the years we have shipped horses, elephants, white whales and crocodiles, to name but a few. The most memorable though would be the largest single ‘live animal’ shipment we have handled; 3,000 live crocodiles weighing 114 tons from BKK to Guangzhou on a chartered Cathay Pacific Airways 747 freighter.

Q. With such a variety of services the future must be bright! What do you see the next decade holding for TAC?

A. Having the reputation for providing outstanding tailor-made logistics solutions coupled with excellent customer service is one thing, but maintaining that reputation is vital as well. We are also working on a joint warehousing and logistics venture which once completed will extend the services TAC can offer.

With such a wide skills-set, TAC can only go from strength to strength. We welcome all members with shipments to/from Bangkok, to get in touch with the TAC team.

 

Overseas and Projects Manager

Interview with CQR Venice

Stante, which operates as CQR Venice, is one of the ‘big’ players in the international forwarding and logistics market and since its inception it has continually grown year on year; now employing in excess of 150 people. Recently we sat down with Managing Director Riccardo Stocco to find out more about the company and the secret to its longevity.

Q. Could you tell us a little about Stante’s history and when you joined the company?

A. The business was founded almost 40 years ago by Robert Stante and it has stayed in the family with the next generation following in his footsteps. The Venice office opened a decade ago and I became involved 5 years later.

Q. What sets Stante apart from other Freight Forwarders?

A. Great customer service! At Stante we believe in being clear about exactly what that entails, so we came up with a 3 pronged customer service ‘value system’.

1. Constant improvements and innovation in the services we offer.

2.Constant quality control monitoring of internal and external systems.

3. Listening to the needs of our customers in order to build lasting relationships with them.

Q. How are these values translated into every day operations at the company?

A. I could give many examples so let me explain one which is more recent. It is the opening of a new ID office where we will implement new software and technology that will then be offered to our customers.

Q. As well as offering your clients ‘every-day’ forwarding services, does Stante specialise in handling certain shipments and what would be your most memorable?

A. We offer 360 degree services and solutions along with legal assistance and customs services in import and export. We readily handle shipments which require special equipment to load them and those which are oversize. Probably the most memorable was a break bulk shipment of 3500 ton, 4500 m3 from the North of Italy to Azerbaijan (via Mersin Port – Turkey). Although the actual goods didn’t have the ‘wow’ factor, the size certainly did!

Q. Stante has been a member of Conqueror since 2011 and has just renewed its membership for the coming year. Why did you choose to join Conqueror as opposed to other networks and what benefits does being part of this global network bring to your company?

A. The exclusivity was definitely an attraction as it has given us the opportunity to be on a level playing field with our competitors. Furthermore with a limited number of agents, we can strike the right balance between competition and opportunity, and the development of lasting relationships.

It is clear that with such a well-established position in the industry and customers at the core of all operations, Stante can only go from strength to strength.

We welcome all members requiring assistance with shipments in Venice, Italy to get in touch with the Stante team.

Mr.Riccardo Stocco

Managing Director: info.vicenza@stante.it

www.stante.it

Independent and logistics operators meet: New Trans

Freight and logistics is of course by definition the ultimate multinational business and as technology advances executives globally are becoming aware of the potential of international cooperation without the need for thousands of miles of air travel to formulate trade agreements. It was with this thought in mind that Antonio Torres first came up with the idea of what he calls a ‘Virtual Multinational’ paving the way for what he considers a new generation of networks which want to mobilize independent freight forwarders to work together as global ‘mega-forwarders.’ Last week however the members of this brainchild travelled to Thailand to meet their mutual partners in the flesh at the inaugural conference of Conqueror which Mr Torres says is the world’s first virtual freight network. Ninety members from forty different countries met in Phuket from the 23rd to 25th May as part of Conqueror’s target of setting up an exclusive ‘virtual branch’ in each of the 472 major cities in the 175 countries it has identified.

Virtual multinational network members meet in the flesh- One Stop Logistics

An unprecedented number of delegates for a first conference, 90 in total from 40 countries, made the journey to Thailand. “Considering what other networks have managed at their initial conferences, this number is a great achievement,” said Antonio Torres, the brains behind this one of a kind freight forwarding network.

This one off Virtual Multinational is paving the way for a new generation of networks which want to mobilize independent freight forwarders to work together as global mega-forwarders.
This desire to join forces was evident at the conference as members vied for each other’s time across every aspect of the conference. “At the heart of Conqueror is mutual cooperation, explained Torres. Without it, the network simply would not function.” The 3-day conference provided over 1,600+ one-to-one meetings to enable members to strengthen this cooperation.

“One perk of Conqueror’s focus on cooperation, is that all the members do business with a give and take attitude,” said one member. “This cooperation is made even easier by each of us being the only agent in our city which, of course, cuts out all competition. What’s left is a desire to work together.”
Conqueror is aiming to set up an exclusive virtual branch in each of the 472 major cities in the 175 countries it has identified. This is clearly one of Conqueror’s charms. “I can provide global coverage, under a common global brand as if I am part of a multinational and, more importantly, work with agents I trust,” said one satisfied delegate.
“Finding reliable agents takes time,” Torres explained. “Unfortunately we were forced to postpone the initial conference as we weren’t prepared for the 1,950+ applications received requesting membership. We weren’t willing to sacrifice the quality of our agents for an earlier conference.”

 

Conqueror’s 1st Annual Meeting makes the news

Independent Freight and Logistics Operators Meet at First ‘Virtual Forwarders’ Conference

THAILAND – WORLDWIDE – Freight and logistics is of course by definition the ultimate multinational business and as technology advances executives globally are becoming aware of the potential of international cooperation without the need for thousands of miles of air travel to formulate trade agreements. It was with this thought in mind that Antonio Torres first came up with the idea of what he calls a ‘Virtual Multinational’ paving the way for what he considers a new generation of networks which want to mobilize independent freight forwarders to work together as global ‘mega-forwarders.’

Interview with CQR Lima

International Freight Shipping S.A.C. is a comprehensive logistics solution provider based out of Peru. With its high-quality consultancy, project cargo, integrated logistics and NVOCC cargo consolidation services, IFS International has established a name for itself in both the domestic and international freight market.

In an interview, Yovanna Llerena, Managing Director at IFS International, reveals to us their private mantra and the secret to their success.

Q: What motivated you to enter the freight forwarding industry? How long have you been associated with IFS International?

A: The freight industry always appeared to be an area of immense potential to me. Right after finishing college, I became sure this was where I had to find my career path!

I established IFS 12 years ago and I have never looked back!

Q: How do you think IFS International is different from other freight companies in Peru?

A: I think what distinguishes us from other freight companies in Peru, is the fact that we offer high-quality consultancy, paired with excellent logistics services. We also exploit technology to the utmost and are always on the lookout for novel innovations.

Q: What kind of shipment does your company mostly handle?

A: While we handle all kinds of shipments, IFS has carved a niche for itself in dealing with LCL and Project cargo.

Q: How important do you think the value of “trust” is for your organization? How do you ensure IFS lives up to the trust your clients place in you?

A: At IFS, we put a lot of emphasis on the “human” factor, which means we don’t see our clients as customers with needs to be met but as people who place their “trust” in us. It then becomes imperative for us to live up to that trust.

All the staff at IFS work with immense “co-operation” to keep this trust intact and that is why we have a 24/7 working environment, where a client can get in touch with our staff at any time

Q: How do you ensure that quality is maintained in all services provided by IFS International?

A: To ensure maximum quality control, we keep our infrastructure equipped with the most up-to-date communication system. This aids us in exercising maximum control over all procedures, while also helping us to provide excellent customer service.

Q: Your website claims that IFS employs stringent security policies. Can you elaborate more on this and also explain why this is so important?

A: The Latin American freight market has a complex structure and plenty of room for loopholes in security.

We need efficient security policies to be able to provide high-quality yet extremely secure services. For this reason, we keep our security policies up-to-date at all times, while also performing regular internal audits. Our BASC certification also assists a lot in this regard.

With such fool-proof security and quality control policies, IFS International is guaranteed to climb higher up the ladder of success. But what is sure to keep them gaining maximum mileage in the race for better business, is their devotion to their customers who, for them, aren’t just people but, as Yovanna Llerena puts it, people who place their “trust” in IFS International!

CQR Lima
Ms Yovanna Llerena
Managing Director
yllerena@ifssac.com
www.ifssac.com

Flooded by Applications, Conqueror Network Streamlines Process – 3PL NEWS

Monday, 25 October 2010 22:12. George Zafirov. Third Party Logistics – 3PL

Madrid, Spain, October 25. – Staggering under an avalanche of mail, the new Conqueror freight forwarders network has drastically simplified its membership application procedure. Applicants now must complete a single form, available on www.conquerornetwork.com, and extra staff has been hired to deal with the backlog.

“We had a bigger response than we bargained for, and in our zeal to identify the most qualified candidates, we had asked for too much information and too many documents,” admits Antonio Torres, who designed the network of selected independent forwarders to operate like a “virtual multinational”, with exclusive territories, internal disciplined, and a single brand.

Read the full article at: http://www.3plnews.com/3pl/flooded-by-applications-conqueror-network-streamlines-process.html

Conqueror Launch Makes Big Waves

Madrid, Spain, Sept. 23 – Less than a week after launch, the recruitment drive for the world’s first “virtual multinational” freight forwarders alliance has already netted scores of pre-applications and hundreds of website hits and requests for information.

“We are very encouraged by the response,” said Antonio Torres, himself a veteran freight forwarder and mastermind of the new Conqueror network, whose members will be obliged to work with each other on at least half of their shipments. “Our launch was reported widely in the specialized press, and seems to have become a talking point in the industry.” This response from forwarders, Torres said, “is making us optimistic about our chances of meeting our first objective, which is to have the 60 most important cities covered within six months. That would already put us ahead of many of the medium-sized multinationals. Our target for the first year is to have 90-100 agents.”

Unlike other networks, Conqueror is designed to operate like a mega-forwarder, with exclusive territories, internal discipline, rules governing business relations between members, and a global brand.

“Some forwarders have complained about the paperwork involved in the application process,” Torres said. “This is because most other networks accept anyone who pays. We charge nothing for the first six months, and while we are prepared to be flexible, we can only accept applicants who meet reasonably high standards. Our whole business model is based on this.”

“It’s true that our entry barriers are high, and that we require evidence of solvency, reputation, business volume, and good credit,” Torres said. “But how else can we be certain that our members have the quality we are promising to all our other members and to shippers around the world?”

“We’re not like other networks,” he added. “Our members will have exclusive territories, and they will be assured of substantial increases in business volume, and many other advantages. Other networks ‘recommend’ cooperation, but we demand it –although our members can still use their old agents for half their shipments,” he explained.

“Most other networks take your money and give you little or nothing in return. We only ask you to show your qualifications to join what we call ‘the aristocracy of freight forwarders’. At the end of the six months, you will know whether you want to remain in this alliance, and we will know whether you are fulfilling your responsibilities as a member. No money will change hands until then. I don’t see how we can make it any easier, safer, or more transparent than that!”

One forwarder expressed doubts that Conqueror would manage to negotiate lower rates from carriers for its members, who retain their independence. “We answered by comparing Conqueror to a franchise, like Burger King, which is correctly perceived as a multinational chain by both customers and suppliers, though its establishments may be locally owned,” Torres said. “Conqueror is going to show that by working together under one brand, the best independents can beat the mega-forwarders at their own game!”

‘Conqueror’ forwarder network to operate like multinational – Logistics Handling

September 22, 2010

A new high-level freight forwarders network will operate as a ‘virtual multinational’, with obligatory cooperation among members, a single worldwide brand, exclusive territories, and other advantages now enjoyed only by the biggest players

Applications are being accepted to join the Conqueror Freight Network, in which carefully selected members will work with each other on at least 50% of their shipments and follow other rules to maximize the benefits of “disciplined cooperation”, enabling them to compete against the largest forwarding groups.

Read the full article at: http://www.logisticshandling.com/absolutenm/templates/article-transport_distribution.aspx?articleid=1334&zoneid=23

 

Arriva la multinazionale virtuale – Transporto Europa

Data: 16 settembre 2010 @ 13:20:18 CEST. Argomento: Logistica

Less than a week after launch, the recruitment drive for the world’s first “virtual multinational” freight forwarders alliance has already netted scores of pre-applications and hundreds of website hits Conqueror Network and requests for information.

Read the full article at: http://www.trasportoeuropa.it/modules.php?name=News&file=print&sid=4296