Conqueror offers a new online certificate attesting to the membership of the agents

Conqueror members can download the certificate from the Members Area of the website

Conqueror Freight Network is presently offering an online certificate that corroborates the membership of the network agents. They have made available this online certificate to provide better accessibility to the network’s intranet from where members can obtain the soft copy of this certification. Precisely for this reason, Conqueror’s IT team has put together a new section in their intranet. The online certification also comes with the date when the network accepted the member.

Conqueror's Online Certificate- freight forwarding network
Conqueror’s Online Certificate

 

In the words of Conqueror President and Founder Antonio Torres, “As the largest exclusive freight network of the world, we only accept the most professional, reliable and financially solvent companies to our network who need to pass a rigorous selection process. With this certificate, our members will be able to confirm their expertise and competence that allowed them to become a part of our network. Furthermore, this official certificate of membership forms a part of our digitization endeavours that facilitate every aspect of our member’s work.

Conqueror members can download and print the soft copy of this document from the Members Area. They just have to access Conqueror’s intranet, and click on the “Certificate” tab and download it from the Dashboard.

 

Interview with Dustin Brown, the Agent Coordinator of Conqueror Freight Network

“I have had the feeling that Conqueror is like a family, there is a very positive work environment both within the office and the network.”

best freight forwarder network
best freight forwarder network

Today we talk to Dustin Brown, who is the Agent Coordinator of Conqueror Freight Network. He is the person with whom members connect on a daily basis for all their queries and problems within the network. His work consists of helping our agents with any questions and issues relating to the network and ensuring that the work processes of our Agent Coordination Team are at the highest level.

Before joining Conqueror, Dustin worked for 4 years teaching English as a second language. He also spent many years working at the international administration department of a top US university. Through all this, he has developed a talent for public relations and communications.

Q. How has been your experience with the Conqueror team so far?

A. Working with my teammates at Conqueror has indeed been a good experience. I enjoy my work and I am learning many new things about our industry thanks to them. My task consists of helping all our members with any problem they might be facing, and I do my best to complete these tasks with the utmost care and precision. In all this time, I have had the feeling that Conqueror is like a family, there is a very positive work environment both within the office and the network.

Q. Which do you think are the best benefits of belonging Conqueror?

A. Firstly, Conqueror is the largest exclusive network in the world, covering more than 260 cities and 140 countries. Additionally, Conqueror accepts only one agent per city, so this agent is the only one responsible for the traffic from/to that territory. Secondly, Conqueror operates an extremely rigorous selection process, paying for each member’s financial analysis by the external auditor DUN & BRADSTREET, in order to guarantee that all our members are financially solvent. Thirdly, Conqueror’s Agent Finder Tool ensures that members operate within clearly defined areas with no overlap and no competition. Finally, our highly professional team is on hand to assist members in the best way possible both quickly and efficiently, whatever the issue.

Q. How can Conqueror’s referral programme help members save?

A. Conqueror members who refer another agent who in due course becomes a member of our network can benefit a lot from the CQR Referral Programme. Our members are always encouraged to refer their reliable peers in the industry to get a discount on their membership fees. In the first place, the member as the referring agent will be given a 25% discount on their upcoming membership fee. Additionally, when members refer more than one agent then they stand to receive up to 4 discounts (each of 25%) on their next annual membership fees which implies that they have the prospect of paying zero membership fees for the next year!

Q. Which are the most common points of disagreement between members and how do you resolve that?

A. The most common point of dispute between agents is more often than not linked to ‘who is supposed to pay the bank fees’. This has even resulted in heated discussions among members which could have been avoided. This is because the Conqueror’s Rules and Procedures which all the members are required to comply with clearly states that “All invoice payments will be made by bank transfer. All bank fees will be paid by the member ordering the transfer.” Keeping this in mind will help the members eschew such unpleasant arguments.

Q. Do you get complaints from agents regarding scam emails? How are you dealing with this problem?

A. Scam emails have become a pestering issue these days since we rely more and more on technology-enabled communications. I often get calls from members who tell me how they have received payment related emails from another so-called member where they were requested to make the payment to the new bank details provided. However, these emails are sent by scammers and not by Conqueror members. This is why members always need to double-check the bank details of their network partner who owe them payment by carrying on a direct phone conversation with them.

Q. Why do you think it is important for members to be active on social media?

A. In 2020 entrepreneurs cannot do without becoming a part of social media. It is social media that ensures that your services gain traction among the customers and therefore being active on Facebook, Twitter, LinkedIn and Instagram is an absolute must. Moreover liking, commenting and sharing the posts of the network or your partners will increase your visibility and encourage others to do the same with your posts. Apart from that, being active on social media also helps you stay up to date with all the latest news from your peers within the industry.

Q. How is Conqueror’s new tool FreightViewer helping the members?

A. With FreightViewer, our agents will be able to deliver a professional and accurate quotation for their clients within less than a minute. This is one thing which is greatly going to enhance the customer service of our members. Since this software is compatible with all sorts of devices, our agents will now be able to send an instant online quotation to their clients no matter where they are working from. Customers from every corner of the world will be able to accept the quotation, book a shipment, or leave feedback.