Interview with Dustin Brown, the Agent Coordinator of Conqueror Freight Network

“I have had the feeling that Conqueror is like a family, there is a very positive work environment both within the office and the network.”

 

Today we talk to Dustin Brown, who is the Agent Coordinator of Conqueror Freight Network. He is the person with whom members connect on a daily basis for all their queries and problems within the network. His work consists of helping our agents with any questions and issues relating to the network and ensuring that the work processes of our Agent Coordination Team are at the highest level.

Before joining Conqueror, Dustin worked for 4 years teaching English as a second language. He also spent many years working at the international administration department of a top US university. Through all this, he has developed a talent for public relations and communications.

Q. How has been your experience with the Conqueror team so far?

A. Working with my teammates at Conqueror has indeed been a good experience. I enjoy my work and I am learning many new things about our industry thanks to them. My task consists of helping all our members with any problem they might be facing, and I do my best to complete these tasks with the utmost care and precision. In all this time, I have had the feeling that Conqueror is like a family, there is a very positive work environment both within the office and the network.

Q. Which do you think are the best benefits of belonging Conqueror?

A. Firstly, Conqueror is the largest exclusive network in the world, covering more than 260 cities and 140 countries. Additionally, Conqueror accepts only one agent per city, so this agent is the only one responsible for the traffic from/to that territory. Secondly, Conqueror operates an extremely rigorous selection process, paying for each member’s financial analysis by the external auditor DUN & BRADSTREET, in order to guarantee that all our members are financially solvent. Thirdly, Conqueror’s Agent Finder Tool ensures that members operate within clearly defined areas with no overlap and no competition. Finally, our highly professional team is on hand to assist members in the best way possible both quickly and efficiently, whatever the issue.

Q. How can Conqueror’s referral programme help members save?

A. Conqueror members who refer another agent who in due course becomes a member of our network can benefit a lot from the CQR Referral Programme. Our members are always encouraged to refer their reliable peers in the industry to get a discount on their membership fees. In the first place, the member as the referring agent will be given a 25% discount on their upcoming membership fee. Additionally, when members refer more than one agent then they stand to receive up to 4 discounts (each of 25%) on their next annual membership fees which implies that they have the prospect of paying zero membership fees for the next year!

Q. Which are the most common points of disagreement between members and how do you resolve that?

A. The most common point of dispute between agents is more often than not linked to ‘who is supposed to pay the bank fees’. This has even resulted in heated discussions among members which could have been avoided. This is because the Conqueror’s Rules and Procedures which all the members are required to comply with clearly states that “All invoice payments will be made by bank transfer. All bank fees will be paid by the member ordering the transfer.” Keeping this in mind will help the members eschew such unpleasant arguments.

Q. Do you get complaints from agents regarding scam emails? How are you dealing with this problem?

A. Scam emails have become a pestering issue these days since we rely more and more on technology-enabled communications. I often get calls from members who tell me how they have received payment related emails from another so-called member where they were requested to make the payment to the new bank details provided. However, these emails are sent by scammers and not by Conqueror members. This is why members always need to double-check the bank details of their network partner who owe them payment by carrying on a direct phone conversation with them.

Q. Why do you think it is important for members to be active on social media?

A. In 2020 entrepreneurs cannot do without becoming a part of social media. It is social media that ensures that your services gain traction among the customers and therefore being active on Facebook, Twitter, LinkedIn and Instagram is an absolute must. Moreover liking, commenting and sharing the posts of the network or your partners will increase your visibility and encourage others to do the same with your posts. Apart from that, being active on social media also helps you stay up to date with all the latest news from your peers within the industry.

Q. How is Conqueror’s new tool FreightViewer helping the members?

A. With FreightViewer, our agents will be able to deliver a professional and accurate quotation for their clients within less than a minute. This is one thing which is greatly going to enhance the customer service of our members. Since this software is compatible with all sorts of devices, our agents will now be able to send an instant online quotation to their clients no matter where they are working from. Customers from every corner of the world will be able to accept the quotation, book a shipment, or leave feedback.

CQR Munich and Stuttgart starts operating charter flights for the distribution of masks and PPE

They already moved 20 million masks with 7 charter flights from China in April and plans to operate 6 such flights in May

Emons Air & Sea GMBH, Conqueror member in Munich and Stuttgart, Germany, has started to charter flights for the movement of masks and PPEs.

Mr. Hans Bayer the Prokurist of Emons Air & Sea GMBH states “The tremendously rising demand for protective clothing and masks and the lack of regular flight traffic between China and Europe has prompted us to start operating charter flights”.

In total, Emons team has been able to move 1100 cbm and approximately 20 million masks, in just three weeks: “COVID19 has affected every one of us, privately and economically and extraordinary times require innovative solutions. In April we successfully operated 7 charter flights- 6 x B767 PAX, including on seat cabin load and one B777-200 PAX including cabin load, but with seats removed. That is why, we are very satisfied with the provided services and we expect it to increase more in the following months.” continues Mr Bayer.

In  May, they are planning to take their service to a next level and supply CQR partners with a well-established service for five additional flights. “We have excellent possibilities for on carriage with our Emons organisation, so if any of our members have any inquiries, we will be happy to assist them.” states Mr. Bayer.

Congratulations to Emons Air & Sea GMBH for coming up with such innovative solutions!

Conqueror’s 7th Annual Meeting News has been covered by American Journal of Transportation

We are delighted to announce that the news of our Annual Meeting in Kuala Lumpur has already been published in one of the top freight forwarding journals of our time!

Hit on the following link to read the full news as published on www.ajot.com: https://www.ajot.com/news/conquerors-7th-annual-meeting-attended-by-nearly-130-freight-forwarders

Conqueror partners with Transport Week, which will be held at Gdansk from the 6th to the 8th of March

This edition will be dedicated to the development of port infrastructure in Poland and Europe and the opportunities and challenges posed by the New Silk Road

Conqueror Freight Network partners with the Transport Week, a recognized transport exhibition that will take place on 6-8/3/2018 at the Baltic Philharmonic’s Congress Center in Gdansk, Poland.

This time the line-up includes representatives of the European Commission’s DG MOVE, ESPO, Deloitte, EBRD, Ports of Gdansk, Gdynia, Stockholm and Helsinki, Deepwater Container Terminal in Gdansk, Ocean Shipping Consultants and more.

The full agenda can be accessed here.

Evening networking activities include a sip of wine at the Old City Hall in Gdansk during the event’s evening reception and the evening cocktail & Baltic Trendsetters Club Award Ceremony hosted by the Olivia Business Center at the amazing Olivia Sky Club.

Participants will also get a chance to enjoy the wonders of Tri-City, one of the most unique and exciting metropolitan areas in Poland.

CQR members who are considering to participate in the conference can fill the registration form from this link: http://www.transportweek.eu/registration-form.html

For further information, do not hesitate to contact them:

Michal Hologa

michal@actiaforum.pl
http://www.transportweek.eu/

Conqueror Freight Network offers members free marketing services- 3PL News

Madrid, Spain – Conqueror Freight Network is pleased to announce the launch of the newest phase of its complimentary PR and Marketing Services. Conqueror Freight Network is offering its members professional, personalised marketing tools including, a website, brochure, video and PowerPoint presentation at no cost. “Marketing is costly to independent companies and yet they cannot allow themselves to become stagnant in this area which is why we assist our members as much as we can. We want to give our agents the tools to compete in an ever competitive global market,” explained Antonio Torres.

With a common design, colour and images, all of the tools created complement each other seamlessly. “The only way this service could benefit our members was if we offered a universal corporate identity across all the promotional materials, emphasised Mr Torres, “Yes, we could offer totally unique designs for each element, but we want the customers of our members to recognise the brand when they see it.”

The PR and Marketing Service was well-received by the 117 Conqueror members at the network’s 3rd annual meeting in Kuala Lumpur in May. “The internet was one area where, I must admit, our company had failed to create a real presence despite it being the most utilised search tool for potential clients, but now I will be able to without it breaking the bank,” said one satisfied delegate.

“With the multinationals gaining ground year on year, in my opinion, networks have a duty of care to their members to assist them in whatever way they can. It is not ok to just accept a membership fee and offer nothing in return except a list of contacts. We, the team behind Conqueror are continuously looking for new ways in which we can help increase members visibilit’y both within the network and worldwide,” said Antonio Torres.

To read the full press release, click here. 

Conqueror: 200 cities in 100 countries: Workboats News

Conqueror Freight Network said it has reached a milestone in its global coverage with the addition of its 200th city in its 100th country

“This is a significant moment for the network. With only 1/10 applications’ passing our external audit, the process of finding the best companies is not as easy it may sound,” explained the company’s founder and managing director Antonio Torres, “However it is crucial to our long-term stability and success.”

The network’s third annual meeting is being held in Kuala Lumpur this May, and the company said expectations are high. “With this increase in members, we are expecting our highest ever turnout for a Conqueror meeting. All our members understand the importance of meeting face to face and are committed to attending where possible, this is quite a network owner’s dream,” Torres emphasized.

To read the full article, click here. 

Conqueror: 200 cities in 100 countries – Maritime Global News

Conqueror Freight Network said it has reached a milestone in its global coverage with the addition of its 200th city in its 100th country

 

 

“This is a significant moment for the network. With only 1/10 applications’ passing our external audit, the process of finding the best companies is not as easy it may sound,” explained the company’s founder and managing director Antonio Torres, “However it is crucial to our long-term stability and success.”

The network’s third annual meeting is being held in Kuala Lumpur this May, and the company said expectations are high. “With this increase in members, we are expecting our highest ever turnout for a Conqueror meeting. All our members understand the importance of meeting face to face and are committed to attending where possible, this is quite a network owner’s dream,” Torres emphasized.

To read the full article, click here.  

Conqueror covers 200+ cities in 100+ countries – UKHaulier

Conqueror Freight Network, the world’s only truly city exclusive freight forwarder network has reached a significant milestone in its global coverage with the addition of its 200th city in its 100th country

 
“This is a significant moment for the network. With only 1/10 applications’ passing our external audit, the process of finding the best companies is not as easy it may sound,” explained Mr Torres, “However it is crucial to our long-term stability and success.”
The network’s 3rd Annual Meeting is being held in Kuala Lumpur this May and expectations are high. “With this increase in members, we are expecting our highest ever turnout for a Conqueror meeting. All our members understand the importance of meeting face to face and are committed to attending where possible, this is quite a network owner’s dream,” emphasised Antonio Torres.
To read the full article, click here.  

Conqueror partners with 8th Indian Ocean ports and Logistics

Indian Ocean Ports and Logistics is the largest annual Container Ports, Shipping and Transport Logistics Exhibition and Conference trade event serving the islands of the Indian Ocean – now in its 8th successful year.

Mauritius Ports Authority will bring this major international transport and logistics Exhibition and Conference event to Mauritius by hosting the 8th Indian Ocean Ports and Logistics 2014 Exhibition and Conference at the luxurious 5 star Le Meridien Hotel Mauritius on Thursday 23rd and Friday 24th January 2014.

A two-day Conference will feature 30 world-class conference speakers in global transport and logistics attended by a prestigious gathering of 250 senior executive delegates from the world’s leading shippers, cargo owners, shipping lines, freight forwarders, logistics companies, importers / exporters, ports, terminal operating companies, railway operators, airports, port equipment and services suppliers from Europe, Africa, the Middle East and Asia.

There will also be the opportunity for 35 exhibitors and sponsors to showcase the latest products and services with more than 350 senior executive decision makers at this prestigious market leading international maritime transport Exhibition and Conference in Mauritius.

Conqueror Freight Network is delighted to be an Official Supporting Organisation for this event and we encourage you our valued members to register a delegation to attend this important maritime transport trade event.

For more information, please contact: Engin BAKT – E: engin@transportevents.com or call the Kuala Lumpur office +60 38 023 53 52.

To find out about discounts available for Conqueror members, please contact Anna Barton on abarton@conquerornetwork.com .

To see other industry events Conqueror is partnering, click here.  

Freight forwarders gather in Bangkok to conquer the world: UK Haulier

The Grand Millennium Sukhumvit Bangkok provided the location for the 2nd Annual Conqueror Meeting, where 115 agents from 50+ countries gathered to fan the flame of co-operation which burns bright at the heart of Conqueror Freight Network

Conqueror is a solid alliance in which carefully-selected independent freight forwarders in each major city in the world co-operate reciprocally and securely to expand their businesses, reduce costs and risks, and compete on more equal terms against the largest international companies.
At the opening of the meeting, Managing Director, Antonio Torres, congratulated members on their efforts to work co-operatively to serve clients globally and overcome client perceptions that independent forwarders are not equipped to provide a truly worldwide service.
“Co-operation is one important element in our strategy for boosting the business volume of our members; another is our city-exclusivity, like the multinationals, and the third and most important is our annual meeting. As you can see, members are making the most of their individual meetings as well as competing for each other’s attention away from them,” explained Mr Torres.

To read more, click here.